Returns & Exchanges

At Dorelan, we are committed to your sleep quality and offer a 30-day return window for products in their original condition to ensure you find the perfect comfort for your home.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log into your account portal to submit a return request with your order number and reason for return.

• 2.
  Prepare the Item

  Carefully repackage your items in their original packaging, ensuring all tags, protective covers, and documentation are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or schedule a white-glove pickup for mattress returns.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item for quality assurance, your refund will be processed to the original payment method within 7-10 business days.